Privacy Policy

We respect the privacy of our customers. Woolly Pocket is the sole wwner of information collected on our site.

We DO NOT and WILL NOT sell, trade, or rent your personal information to anyone. That’s because we are committed to protecting the privacy of everyone who visits our website or buys our products. We do not share your personal information with third parties for their promotional use.

This privacy policy statement is designed to help you understand what information we gather online and what we do with that information. This website will continue to implement new technologies and improve the services and features we provide, so this policy is subject to change without prior notice. For that reason, we encourage you to review the privacy policy periodically. By using our website, you agree to the terms of the privacy policy in effect at that time.

In developing our Privacy Policy, we have followed the “Best Practices” model that TRUSTe has provided on their website.

Information Collection & Use

If you choose to register with us, you must first complete the contact or registration form.  During registration you enter contact information (such as name, address, phone number and email address). We use this information to contact you about the services on our site in which you have expressed interest.

Orders

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders.  If we have trouble processing an order, we will use this information to contact you.

Customer Service

We will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

Opt-out

We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information.  For example, if you purchase a product but do not wish to receive any additional marketing material from us, you can indicate your preference to us.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each communication or by emailing us at info@woollypocket.com, or you may contact us at (877) 7WOOLLY (877) 796-6559 to opt-out.

Agents

We use an outside shipping company (UPS, FedEX, USPS) to ship orders, and a credit card processing company to bill you for goods and services. These companies DO NOT retain share, store or use personally identifiable information for any other purposes, except to process your order.